Human and Social Welfare

Human and Social Welfare

Community Hubs are established by the Department of Communities, Disability Services and Seniors as a one-stop shop where all recovery agencies are represented at a single location. It is normal for this to occur in larger disasters or in isolated locations where not all agencies are permanently located. Other organisations that might be represented at a Community Hub include: Department of Housing and Public Works, QBuild, local authorities, mental health services, Centrelink, Insurance Council of Australia, Lifeline counselling services, Australian Red Cross, and other community-based organisations with capacity to support the recovery effort.

The primary function of Community Hubs is the delivery of services by individual agencies. The secondary function is the coordination of human and social recovery services across agencies and organisations.

The services provided may include:

  • Registration
  • Information and referral service
  • Financial assistance
  • Commonwealth pensions and benefits
  • Crisis and personal counselling services
  • Mental health services
  • Housing and accommodation – medium and long term
  • Insurance advice and services
  • Legal services
  • Building repairs
  • Physical assistance with clean up and debris and rubbish removal
  • Employment advice and referral
  • Interpreter services
  • Housekeeper services, referral staff/volunteer help including child care services
  • Transport

In establishing a Community Hub, the centre will be:

  1. Well advertised
  2. Accessible
  3. Well equipped with communication equipment
  4. Sufficiently large
  5. Well serviced with toilet and catering facilities
  6. Properly staffed

Coping with Stress

Disasters can be stressful and frightening, placing strain on household and family relationships and you may see behavioural changes in adults and children.  Most people involved in a traumatic incident or disaster will experience some kind of emotional reaction. It is reassuring to know that, even though these feelings can be very unpleasant, they are normal reactions in a normal person to an abnormal event. It is important to remain calm during and after the disaster event.

Remember that you, your family and your community are not alone. Support is available through a number of Queensland Government agencies and community organisations.  There are a number of ways of seeking help for distress.

Lifeline Australia call 13 11 14 Lifeline Australia provides a telephone counselling service in addition to providing information, referral and associated services from local service centres.
Australian Red Cross call 1800 733 111 The Australian Red Cross has a number of publications to assist with recovery from disasters, including Coping with a major personal crisis and After the emergency for children, which provide tips on dealing with stress during and after an emergency.  Download copies from and print out to keep in your Emergency Kit.
Additional help and information Can be obtained from your general practitioner, local Community Health Centre or local Mental Health Service.  Please refer to the White Pages.